Reach out
Aquatic Support

Here to help you pause

Whether you need guidance on cultivating a quiet habitat or assistance with our durable glass setups, our team provides calm, unhurried support.

Our Guarantees

Designed for peace of mind

Insured Shipping
Simple Returns
Expert Care

Fragile glass protection

Thirty-day window

Direct ecosystem guidance

Every heirloom-quality glass aquarium is packed with custom-molded cushioning and fully insured against transit damage.

We offer hassle-free returns on all unopened supplies. If a setup isn't perfect for your space, we make it right.

Get personalized advice on maintaining biologically clean, low-intervention setups from our experienced aquatic designers.

Common Questions

Clear answers for calm care

How do you ship glass?

What is your return policy?

We ship all aquariums in heavy-duty crate boxes with dense foam protection. Every shipment is fully insured, meaning any transit issues are resolved immediately at no cost to you.

We accept returns on all unopened food, tools, and supplies within thirty days of delivery. Contact us to receive a pre-paid shipping label and return instructions.

Need help with setup?

Which food is right?

Every REFISH tank includes direct access to our team. Simply send us a message with your setup questions, and we will guide you through the initial cycle.

Our slow-sinking food is ideal for community tanks, allowing fish to feed naturally at their own pace. Select the micro-pellets for nano fish or flakes for surface feeders.

Get in Touch

Cultivate your quiet space

Have questions about our slow-sinking nutrition or setting up a low-intervention habitat? Share your thoughts, and our team will respond within one business day.